The Raw Outlet

Your Source for Cannabinoids and White Label Services

Shipping Policy

Orders are typically processed within 1–2 business days of receipt (excluding weekends and major U.S. holidays).
Orders placed on weekends or holidays will begin processing the next business day.
While we aim to ship as quickly as possible, processing times are not guaranteed and may change due to demand, inventory availability or shipping carrier delays.

Shipping rates are calculated at checkout based on the package weight, delivery address (zip/postal code), and chosen shipping method.
Standard U.S. shipping: [your timeframe, e.g., 3–5 business days] after processing.
Expedited shipping options (if offered): [e.g., 2–3 business days] after processing.
International shipping (if applicable): Available to select countries. International orders may take additional time depending on customs, duties or local carrier handling.

We ship to physical street addresses within the United States.
Please ensure your shipping address is complete and accurate—including street number, unit/apt if applicable, city, state and ZIP code.
We do not ship to P.O. Boxes or APO/FPO addresses (unless specific shipping arrangements are communicated).
If an address cannot be verified or is incomplete, your order may be delayed or cancelled and refunded at our discretion.

Once your order has shipped, you will receive a confirmation email with a tracking number.
You may track your package via the carrier’s website. Please allow 24–48 hours for tracking updates to become active.
Please note: once the package leaves our facility and is in the carrier’s possession, The Raw Outlet is no longer responsible for the shipment’s location or status.

If your order arrives with visible damage or tampering during transit, please contact us within 3 days of delivery. Retain all original packaging and contents for inspection.
For lost shipments: If tracking shows delivery but you did not receive the package, you must notify us promptly. Depending on the carrier’s investigation outcome, we will work with you to resolve the issue.
Refunds may not be issued for product damage incurred during shipping unless noted; in many cases we will offer a replacement instead.

If you request cancellation or attempt a charge-back after the order has shipped, The Raw Outlet reserves the right to refuse future orders, or to treat the request as a violation of our Terms of Service.
Any shipping-related returns or exchanges must follow our Returns & Refund Policy (see separate document). Shipping costs for returns may be the customer’s responsibility unless otherwise agreed.

International shipments may be subject to import duties, taxes or customs charges, which are the responsibility of the customer.
Delivery times can vary significantly by destination, customs processing, and local carrier practices—The Raw Outlet is not responsible for delays due to customs or other third-party handling.

We may employ an address verification system and may contact you for additional verification before shipping high-value orders or when the shipping address appears unusual.
If we are unable to reach you within 48 hours after our attempt, we may cancel and refund your order.
We reserve the right to refuse service or cancel orders if we believe fraudulent or abusive ordering activity is involved.

The Raw Outlet may update this Shipping Policy at any time. The “Last updated” date at the top will reflect the effective date of any changes.
Orders placed prior to the change will be subject to the policy in effect at the time of purchase.

If you have questions about this Privacy Policy or your personal data, please contact us:

We will make every effort to respond as quickly as possible.